IT End User Support & M365 Management
- IT Helpdesk Services: Provide Tier 1 to Tier 3 support for day-to-day end-user IT issues across desktop, mobile, applications, and networking.
- Microsoft 365 User & License Management: Setup, manage, and optimise user accounts, license provisioning, and group policies across Exchange Online, SharePoint, Teams, and OneDrive.
- Device Onboarding & Configuration: Deploy and manage endpoint devices (Windows, macOS, mobile) using Microsoft Intune, Autopilot, and Endpoint Manager to streamline and secure user provisioning.
- Patch & Update Management: Ensure systems stay up to date with the latest security and feature updates using WSUS, SCCM, or Microsoft Endpoint Configuration Manager.
- IT Asset Management: Track and manage IT assets and lifecycle across endpoints, peripherals, and software installations for inventory control and compliance.
- Productivity & Collaboration Support: Drive adoption and support for Microsoft 365 tools (Teams, Power Platform, Outlook, etc.) to ensure end-users maximise productivity while remaining secure.
- Business Internet with NBN: Reliable and high-speed internet connectivity through National Broadband Network (NBN) for seamless operations.
- Backup & Disaster Recovery: Implementing robust backup solutions and disaster recovery plans to ensure data protection and business continuity.
